Shop Policies- Please Read Before Ordering.
Thank you so much for supporting our small business. Every order is createad with love, care and attention to detail. To help ensure a smooth experience, please take a moment to review the following shop policies.
Turnaround Time(TAT)-
Our current TAT is 1-2 weeks from the date your payment is processed. This is the time needed to handcraft your items before they are shipped. All orders are made to order and completed the order they are recieved.
Turnaround time does not include weekends, holidays or shipping time. Please understand that this time frame may vary slightly on order volume, especially during peak seasons.
If you have a specific deadline or need to order by a certain date, we are happy to help if we can-just message us before placing an order. Rush orders may be available for an additional fee and are accepted based on availability.
Shipping-
Once order is complete, it will be shipped via the method selected at checkout. You will receive an email with tracking details once your item is on its way.
We are not responsible for shipping delays caused by the postal service, weather, or other circumstances beyond our control. Additionally, we are not liable for incorrect shipping addresses provided at checkout, so please double check your information before placing your order.
Shipping time varies by location and is seperate from the processing (TAT) time.
Returns, Exchanges and Cancelations-
Due to the handmade and often customized nature of our products, all sales are final. We do not accept returns, cancelations or exchanges after an order is placed.
That said, your satisfaction is important to us. If there is a problem with your order- such as a mistake on our part or damage during shipping-please contact us within 3 business days of receiving your items. We will be happy to work with you to find a solution.
Kind Reminder: This is a one-person small shop-thank you for your kindness and patience as we work hard to create something special just for you!